Privacy
Plateright tunes your Bambu Studio projects. Your files are private to your account, we keep them only as long as needed, and we never sell your data or use your models for anything but tuning them for you.
What we collect
- Account: your email address. If you sign in with Google, Google also shares your name and profile picture with us.
- Files you upload: the .3mf project, and what we make from it: the report, the tuned 3MF and plate preview images.
- Print ratings (optional): how a plate printed, the issues you pick, your notes and a photo if you add one. We save the settings that plate used alongside it. Photos are re-encoded on your device before upload, which removes location and camera data.
- Usage records: each job's file name, size, goal, status and timing, so we can show your history and apply plan limits.
- Technical logs: our hosting providers record standard request logs (such as IP address and browser) to run and secure the service.
How we use it
- To sign you in, tune your files, show your reports and enforce plan limits.
- To fix problems and keep the service secure.
- We don't sell your data, show ads or use tracking cookies. The only cookies are the ones that keep you signed in.
- We don't use your models to train anything or share them with anyone else.
- Print ratings and photos are seen only by you and the Plateright team, who use them to improve the tuning rules. That view doesn't show your email or file names.
How long we keep it
- Uploaded project files: deleted 30 days after the job.
- Reports, tuned files and previews: deleted 90 days after the job.
- Print ratings and photos: until you delete that file or your account.
- Deleting a file from your history removes its upload, results, ratings and photos right away. For finished tunes we keep only the date and status, so plan limits still add up.
- Your account: until you ask us to delete it. Deleting your account deletes your files and history.
Who processes it for us
- Supabase: sign-in, database and file storage (United States).
- Vercel: hosts this website.
- Fly.io: runs the servers that analyze and tune your files.
- Google: only if you choose to sign in with Google.
Files are stored privately; only your account can reach them, through links that expire within an hour.
Your choices
You can delete your account and everything in it yourself, from the Account page. You can also ask for a copy of your data, a correction, or deletion at any time. Email steven@wordsmithsystems.com and we'll handle it within 30 days.
Children
Plateright isn't meant for children under 13, and we don't knowingly collect their data.
Changes
If this policy changes, we'll update the date at the top, and tell you by email for significant changes.
Contact
See also the terms of service. Plateright is run by Steven Portugal. Questions: steven@wordsmithsystems.com