Privacy

Plateright tunes your Bambu Studio projects. Your files are private to your account, we keep them only as long as needed, and we never sell your data or use your models for anything but tuning them for you.

What we collect

• Account: your email address. If you sign in with Google, Google also shares your name and profile picture with us.
• Waitlist (while the beta is full): your email address, when you joined and a one-way hash of your IP address, used only to stop bulk sign-ups. We email you to confirm your place and when your spot opens.
• Files you upload: the .3mf project, and what we make from it: the report, the tuned 3MF and plate preview images.
• Print ratings (optional): how a plate printed, the issues you pick, your notes and a photo if you add one. We save the settings that plate used alongside it. Photos are re-encoded on your device before upload, which removes location and camera data.
• Profile photo (optional): a photo you add on the Account page, stored privately and shown only to you.
• Notifications (optional): if you turn on alerts, your browser's push address for this device and its browser name, so we can tell you when a tune is ready and, unless you switch it off, about Plateright updates.
• Error reports: when a page or request fails, the page address (without anything after ?), the error message and your account id, so we can fix it. Kept 30 days.
• Where you came from: if you reach Plateright from a tagged link or from another site (for example a Reddit post), we keep that site's name, such as "reddit", for 30 days and save it on your account when you sign up, so we know which posts bring people. Never the page you were on, and nothing about you.
• Usage records: each job's file name, size, goal, status and timing, so we can show your history and apply plan limits.
• Technical logs: our hosting providers record standard request logs (such as IP address and browser) to run and secure the service.

How we use it

• To sign you in, tune your files, show your reports and enforce plan limits.
• To fix problems and keep the service secure.
• AI features (Pro, optional): when you use a photo check (including "Have Claude check these" on a failed print, up to five photos plus the plate's preview image) or ask a question about a report, those photos or that question, plus the report's settings, are sent to Anthropic (Claude) to write the answer. Anthropic doesn't use it to train its models. We keep Claude's read of a failed print with your rating; we don't store questions or answers. The rules engine, not the AI, decides your settings.
• Troubleshooting (only if you allow it): when a tune fails, you can let us download that file to find out what went wrong. We use it only to troubleshoot and improve the tuning, never share it, and it's deleted with your other uploads after 30 days. You can withdraw permission on that tune's page at any time, and we never download a file without it.
• Support: if you contact us about a file, we may open that report and its tuned file to help. Only the Plateright team can do this, and only to answer you or fix a problem.
• We don't sell your data, show ads or use tracking cookies. Our only cookies keep you signed in and, if you came from another site, remember that site's name until you sign up (see above).
• We don't use your models to train anything or share them with anyone else.
• Print ratings and photos are seen only by you and the Plateright team, who use them to improve the tuning rules. The ratings overview doesn't show your email or file names; the support view above does, only when we're helping with a specific file.

How long we keep it

• Uploaded project files: deleted 30 days after the job.
• Reports, tuned files and previews: deleted 90 days after the job.
• Print ratings and photos: until you delete that file or your account.
• Deleting a file from your history removes its upload, results, ratings and photos right away. For finished tunes we keep only the date and status, so plan limits still add up.
• Waitlist entry: until you create your account or ask us to remove it.
• Your account: until you ask us to delete it. Deleting your account deletes your files and history.

Who processes it for us

• Supabase: sign-in, database and file storage (United States).
• Vercel: hosts this website.
• Fly.io: runs the servers that analyze and tune your files.
• Anthropic: only when you use the Pro AI features (United States).
• Discord: private alerts to the Plateright team (for example that a plate failed and what was picked), with no email address, file names or files. When you email us, your message (with your name and email address) is shown to the team in a private Discord channel so we can answer it; attachments stay with Resend.
• Resend: sends our emails (sign-in links, waitlist and beta invites, and the occasional "how did it print?" check-in to beta testers) and receives replies to them.
• Stripe: payments, once paid plans open. Stripe handles your card; we never see or store the full card number, only your subscription status.
• Google: only if you choose to sign in with Google.

Files are stored privately; only your account can reach them, through links that expire within an hour.

Your choices

You can delete your account and everything in it yourself, from the Account page. You can also ask for a copy of your data, a correction, or deletion at any time. Email steven@wordsmithsystems.com and we'll handle it within 30 days.

Do Not Track

We don't track you across other sites and don't allow third parties to. Because of that, Plateright works the same whether or not your browser sends a Do Not Track or Global Privacy Control signal.

California residents

You can ask what personal information we hold about you, have it corrected or deleted, and get a copy of it, using the email below. We don't sell or share personal information for advertising, and we won't treat you differently for using these rights.

Children

Plateright isn't meant for children under 13, and we don't knowingly collect their data.

Changes

If this policy changes, we'll update the date at the top, and tell you by email for significant changes.

Contact

See also the terms of service. Plateright is operated by WordSmith Systems LLC, Visalia, California, which is responsible for your data. Questions: steven@wordsmithsystems.com